FAQS

SHIPPING

Enjoy free ground shipping with all purchases made at SHO-EYEWORKS.COM within the contiguous United States.

Ground shipping will typically take between 5-7 business days within the contiguous United States.

Expedited shipping to the contiguous United States is available at checkout for an additional cost.

All orders must be placed and credit card payment processed by 12 noon Eastern Standard Time, for shipment to be made that day. Orders placed after 12 noon Eastern Standard Time will ship the following day.

RETURNS

It's really important to us that you're completed satisfied with your purchase. If for any reason you don't like your purchase, just let us know and we will happily process an exchange or refund for you.

You have 30 days from the shipping date of your purchase to e-mail SHO-EYEWORKS.COM and let us know that you'd like to return or exchange your purchase.

We will gladly accept unused full-price merchandise in saleable condition with original packaging elements.

PLEASE NOTE: Shipping charges for items you choose to return are non-refundable. Shipping charges incurred from SHO-EYEWORKS.COM orders will be refunded if the wrong item was sent or if the item sent was discovered defective.

The return/exchange value is determined by the last retail price of the item.

Refunds will be made in the form of the original payment and can take up to 7 business days.

PAYMENTS

What forms of payment do you accept online?

We accept the following forms of payment at SHO-EYEWORKS.com: American Express, MasterCard, Visa, Discover Network, JCB, PayPal, SHO-EYEWORKS E-Gift Cards.

Can I get a refund in a different payment method than used on my original order?

No, all refunds will be issued in the original form of payment.

How do I use a promo code online?

To redeem a special offer, enter your promo code during checkout. After entering the offer code, adjustments will be made to eligible orders. Special offers cannot be applied to shipping or taxes. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.

Can I return an item I purchased with a promotion code?

Yes, you can return an item purchased with a promotion code, provided the item was not Final Sale. You can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.

WARRANTY

All SHO-EYEWORKS products carry a one-year manufacturer's warranty against manufacturing defects from the date of sale. Email us at SHO-EYEWORKS.COM for more information.

A manufacturing defect is broadly defined as any defect that is derived from a manufacturing process that does not allow the product to function as originally intended. Manufacturing defects include, but are not limited to:

Plating failure.
Mechanical part failure: Hinges, rim lock, decorative icons, temples.
Soldering failure.
Plastic material delamination due to defective manufacturing process.
Discoloration of any part of the frame not related to use of the product outside of its intended purpose.
Lens falling out of frame.
Failure of any connection or connection component.

The following defects are not considered to be manufacturing defects:

Scratched lenses after the initial post production inspection, as noted above.
Product broken or damaged intentionally.
Product broken by accidental damages.
Product subjected to conditions outside of its intended use.

If you believe that your product has suffered from a manufacturing defect please e-mail us at retail@SHO-EYEWORKS.COM and we can help you.

PRIVACY

Personal Information

This policy covers how SHO-EYEWORKS treats personal information that SHO-EYEWORKS collects and receives, including information related to your past use of SHO-EYEWORKS products. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that SHO-EYEWORKS does not own or control, or to people that SHO-EYEWORKS does not employ or manage.

Collecting Information

SHO-EYEWORKS collects personal information when you register with SHO-EYEWORKS, when you use SHO-EYEWORKS products, when you visit SHO-EYEWORKS pages or the pages of certain SHO-EYEWORKS partners, and when you enter promotions or sweepstakes. SHO-EYEWORKS may combine information about you that we have with information we obtain from business partners or other companies. When you register we may ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. Once you register with SHO-EYEWORKS and sign in to our services, you are not anonymous to us. SHO-EYEWORKS automatically receives and records information on our server logs from your browser, including your IP address, SHO-EYEWORKS cookie information, and the page you request. SHO-EYEWORKS uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

SHO-EYEWORKS may set and access SHO-EYEWORKS 'cookies' on your computer.

Your Information

You can edit your SHO-EYEWORKS account information at any time. We reserve the right to send you certain communications relating to the SHO-EYEWORKS service, such as service announcements, administrative messages and the SHO-EYEWORKS Newsletter, that are considered part of your SHO-EYEWORKS account, without offering you the opportunity to opt-out of receiving them. You can delete your account by contacting SHO-EYEWORKS.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Protecting Your Information

SHO-EYEWORKS does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: We provide the information to trusted partners who work on behalf of or with SHO-EYEWORKS under confidentiality agreements. These companies may use your personal information to help SHO-EYEWORKS communicate with you about offers from SHO-EYEWORKS and our marketing partners. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of SHO-EYEWORKS ' terms of use, or as otherwise required by law. We transfer information about you if SHO-EYEWORKS is acquired by or merged with another company. In this event, SHO-EYEWORKS will notify you before information about you is transferred and becomes subject to a different privacy policy.

Policy Updates

SHO-EYEWORKS may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your SHO-EYEWORKS account or by placing a prominent notice on our site.